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Shipping & Returns

SHIPPING & DELIVERY:

– Shipping Time & Methods:

  • Standard shipping : 2-5 weeks from the shipping date
  • Express shipping service with DHL international 4-8 working days (processing time is not included) Price can be vary from $20-$40 per order 

 
Receiving time=Processing time + Shipping time. 
Please Note: 
Worldwide shipping times and charges will vary according to the different countries we ship to customer process time. Orders (in stock) are generally dispatched within 2 business days after receipt of payment and are shipped via Couriers with tracking number.

Delivery time is depending on the country the order is being shipped to.

In certain cases, the delivery time will be extended. 

– Shipping fee: 

Free shipping for the following countries:

United States Spain France United Kingdom Netherlands Italy Poland Australia Germany Belgium Ireland

$ 5 usd flat rate for Canada, Brazil, Israel , Chile

Custom charge: Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Customers are responsible for any import duties/VAT for their country.

RETURNS & EXCHANGES


Return or Exchange within 30 days upon receipt. Please Note:Items received unworn, undamaged, in original package and with tags attached.Return shipping charge is paid by buyer. Contact us info.ccqq@gmail.com first to get a return or exchange authorization before returning the item.For more details about returns & exchanges, please go to returns centre

Please note : We can not issue a exchange or refund before we receive you parcel. 

Swim and Intimates: We’re unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All intimate apparel must be returned in original condition, with original packaging and tags attached. All swimwear must be in new and unused condition with sanitary strips in place.

We’re unable to process returns for Personalised/ Made to measure items, make-ups, adult/sex toys.

We only accept returns & exchanges for apparels, shoes and bags.

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